Grandbet's Privacy Policy — Your data is safe with us

Grandbet is a trusted online gaming platform in Bangladesh. We treat the privacy of every member as our highest priority. This privacy policy explains how Grandbet collects your personal data, what it is used for, and how securely it is stored.

By using the Grandbet website, mobile app, or any of our services, you are considered to have agreed to this privacy policy. Please read it carefully before registering.

Our privacy policy is built in accordance with the Bangladesh Digital Security Act 2018 and international data protection standards. Grandbet is committed to full transparency — we never act behind the scenes.

Grandbet collects certain necessary information to provide you with our services. This data comes from two main sources — what you provide directly and what our system records automatically.

We only collect data that is genuinely necessary to provide you with our services. Collecting unnecessary or excessive data is against Grandbet's policy.

Grandbet uses your data only for specific, transparent purposes. We never do anything with your information that we haven't told you about in advance.

• Account management: Managing registration, login, identity verification, and account security.
• Payment Processing: Verifying deposits, withdrawals, and transactions.
• Service Improvement: Analyzing data to improve your gaming experience.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Legal compliance: Meeting the requirements of applicable laws and regulatory bodies in Bangladesh.
• Promotional Communications: Sending you SMS or email about bonuses and offers, with your consent.
• Customer Support: Resolving issues and providing support.
• Responsible Gaming: Identifying signs of gaming addiction and providing support.

Grandbet never sells your personal data to third parties. However, limited information may need to be shared in certain specific situations:

• Payment Processors: Mobile Banking, Nagad, and other payment partners — for transaction processing only.
• Game providers: Our game software partners — minimal data shared for game operation only.
• Legal authorities: Upon a lawful request from the Government of Bangladesh or a relevant regulatory authority.
• Anti-Fraud Authority: For cybersecurity and prevention of financial crime.
• Technology Partners: Server hosting and cloud service providers — bound by strict confidentiality agreements.

Grandbet has a separate non-disclosure agreement (NDA) in place with every third party we work with. None of them are permitted to use your data for their own purposes.

Grandbet uses industry-leading technology and practices to keep your data secure. Our security infrastructure is regularly updated and tested.

• 256-bit SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Servers and data are protected against cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party cybersecurity experts.
• Restricted Access: Only authorized personnel can access specific data.
• Data Backup: Secure and encrypted backup systems that protect against data loss.

Keep in mind — no organization can guarantee complete security on the internet. That's why it's equally important to keep your password strong and never share it with anyone.

Cookies are used on the Grandbet website and app. Cookies are small text files stored on your device that help the website recognize you.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Performance Cookies: To improve website speed and usability.
• Preference Cookies: To remember your language, theme, and game preferences.
• Analytics Cookies: To understand how users navigate the site.

You can delete cookies or block new ones at any time from your browser settings. However, disabling certain essential cookies may affect how some Grandbet services function.

Every Grandbet member has the following rights regarding their personal data. Contact support to exercise any of these rights.

Grandbet does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account information: While the account is active and for 5 years after closure (for legal compliance).
• Transaction Records: Minimum 7 years as required by Bangladesh Bank regulations.
• KYC documents: Up to 5 years after account closure.
• Gaming logs: 2 years for security and dispute resolution purposes.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Cookie data: At the end of a session or after a maximum of 1 year.

Once the retention period expires, Grandbet automatically deletes or securely destroys unnecessary data. Certain data must be retained to meet legal obligations.

Grandbet strictly prohibits registration and participation by anyone under 18. Our policy on this is zero tolerance.

• An age verification process is carried out at the time of registration.
• A national ID or birth registration certificate may be requested if there is any doubt.
• If a minor is identified, the account is closed immediately.
• No data from minors is knowingly collected.

Grandbet may update this privacy policy when necessary. Changes may arise due to legal updates, new services, or security improvements.

• We will notify you by email or SMS before any major changes.
• The date of any change is always shown at the top of the page as "Last Updated".
• Continued use of our services after a policy update will be considered acceptance of the revised terms.
• You have the right to close your account if you do not agree to the updated policy.

We recommend revisiting this page every few months to stay up to date with the latest policy.

For any questions, complaints, or requests regarding our Privacy Policy, please contact our data protection team. We aim to respond within 72 hours.